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Pricing
Every plan includes your own AI Help Center, Knowledge Base, Warranty Claims, Inbox and more. Seats and AI resolutions are priced only as your team and your traffic grow.
When Docutize opens to new brands, you can try it free for 14 days, no card needed.
Four tools a hardware brand usually pays for separately, in every plan, reading from the same products, orders and customers.
Starter
One or two people, bringing manuals, claims and replies into one place.
$49/month
Join the waitlistGrowth
A team of up to five, with AI chat for customers and AI drafts for replies.
$149/month
Join the waitlistScale
Thousands of claims a month, a team of ten, and help setting up exports.
$399/month
Join the waitlistEnterprise
Custom limits, custom terms and invoicing, and a named contact.
From$999/month
Talk to usNot sure which? Most brands start on Growth: it adds AI chat for customers and AI drafts for your team, and five seats. Starter suits one or two people with up to 100 claims a month; Scale is for 2,500 claims a month and a team of ten. Change plans anytime from Settings → Billing.
| Feature | Starter$49/monthJoin the waitlist | Growth$149/monthJoin the waitlist | Scale$399/monthJoin the waitlist | EnterpriseFrom $999/monthTalk to us |
|---|---|---|---|---|
| Limits | ||||
| Storage for documents and files Manuals, guide photos, claim evidence and attachments. Logos and product images don't count. | 1 GB | 5 GB | 20 GB | Custom |
| Warranty claims a month Claims filed in a calendar month. Never blocked: each one over costs 15¢. | 100 | 500 | 2,500 | Custom |
| Team seats included Team members plus pending invites. Extra seats are $29 a month. | 2 | 5 | 10 | Custom |
| AI answers a month (help center, and again for your team) Single AI answers above search results; separate pools for the help center and your team. | 200 | 1,000 | 5,000 | Custom |
| AI chat messages a month (help center, and again for your team) Back-and-forth AI chat, on the help center and for your team; separate pools. | 1,500 | 7,500 | Custom | |
| AI chat resolutions a month included Help-center chats the assistant settled without your team; 99¢ each over the allowance. | 100 | 500 | Custom | |
| Features | ||||
| Branded help center at yourbrand.docutize.io Your help center in your logo and colours, with manuals, guides, claims and customer accounts. | ||||
| Your own domain, such as support.yourbrand.com Your help center at a name you own, certificate included. | ||||
| No "Powered by Docutize" on your help center and emails The small line in the footer, off by default on these plans, with a switch to keep it. | ||||
| Knowledge Base: search by meaning and part number Finds pages by meaning, and parts by their number. | ||||
| AI answers with sources One answer written from your documents, sources listed, nothing on thin evidence. | ||||
| Claims wizard, product registrations and claims A guided claim on your help center with six request types you tune, products registered from orders, cover checked per part. | ||||
| Support inbox and customer profiles One shared inbox, with the customer's products, claims and parcels alongside. | ||||
| Courier exports to CSV or Excel Approved claims as a file in your courier's own columns. | ||||
| Warranty analytics What's claimed most, why, and how fast your team decides, with nearly every number opening the claims behind it. | ||||
| Shipping labels from a claim, on your own Shippo account Compare carriers' rates and buy labels from a claim or many claims at once. Shippo charges the postage, and any fees of its own, to your own account; 10¢ a label from us. | 10¢ a label | 10¢ a label | 10¢ a label | Custom |
| AI chat on your help center, with hand-off to your team A chat bubble that answers from your documents and hands over to a person when unsure. | ||||
| AI reply drafts and customer summaries in the inbox Reply drafts with sources and confidence; your team sends. | ||||
| AI chat with your Knowledge Base, for your team Your team asks the Knowledge Base questions in chat, with citations. | ||||
| Support | ||||
| Our support How quickly a person at Docutize replies to your team by email. | Email, within 48 hours | Email, within 24 hours | Priority, plus export setup | Dedicated |
Claims over the monthly allowance are never blocked; each one costs 15¢. Extra team seats are $29 a month each ($290 a year on an annual plan), added to your plan as you invite. An AI chat resolution is a help-center chat the assistant answered that never reached your team; each one over your plan's allowance is 99¢. A shipping label bought through Docutize is 10¢, with the postage charged to your own Shippo account. Storage covers documents, claim evidence, ticket files and proofs of purchase, but not logos or product images.
Live for Makertech 3D's customers since October 2026.
Help center, warranty claims and support, under the brand's own name. Read the case study
When Docutize opens to new brands, each one starts with 14 days of Docutize with everything in Starter, at smaller limits: 25 MB of storage, 20 warranty claims, 2 seats and 20 AI answers. No card needed to start.
Claims are never blocked, so your customers can always reach you. Each claim over your monthly allowance costs 15¢, added to your next invoice.
That feature falls back to search until the next month starts, and your help center keeps working. The allowances themselves are never charged for. Your help center and your team have separate allowances, so one can't use up the other's.
A help-center chat the assistant answered and that never reached your team: nobody pressed Talk to a person, and the customer didn't open a request afterwards. Growth includes 100 a month and Scale 500; each one over that is 99¢, added to your next invoice. A chat your team picks up is never a resolution, and nothing is charged on the trial.
Connect your own Shippo account in Settings → Integrations. Then, from any claim or for many claims at once from the claims list, compare carriers' rates and buy a label: its tracking number goes on the claim as a parcel and your customer is emailed. Parcels going abroad get their customs declaration from the customs details on your parts and products. Shippo charges the postage, and any fees of its own, to your own account, and Docutize adds 10¢ a label to your next invoice. Test labels are free, nothing is charged on the trial, and a label you void before your invoice is made isn't charged.
Every plan includes some seats, counting team members and pending invites. On a paid plan you can keep inviting: each seat over the included ones is $29 a month, or $290 a year on an annual plan, prorated and added to your plan. Remove someone and the seat comes off again.
Yes. Upgrade, downgrade or cancel at any time from Settings → Billing in your dashboard. A cancelled plan runs to the end of the period you've paid for. After that it works like an ended trial, and we keep your data for 90 days in case you subscribe again.
Uploading documents and adding web links pause until you choose a plan; everything else keeps working while you decide. If you don't subscribe, we delete the organisation 30 days after the trial ends, and email you twice before.
On Growth and above, yes: your help center at an address you own, such as support.yourbrand.com, with the certificate handled for you. Starter uses the yourbrand.docutize.io address, which every plan includes.
On Growth and above, yes. The small line in your help center's footer and at the foot of your customer emails is off by default on those plans, with a switch in Settings → Branding if you'd like to keep it. On Starter it stays.
US dollars.
Something else? Talk to us.
Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.