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Help centerAnswers from your own manualsCustomers get answers written only from your manuals, with the sources listed.Warranty claimsClaims that arrive ready to approveRegistrations, cover checks, photos and tracking, so you can say yes in one look.ShippingApproved claims, on their wayBuy labels on your own Shippo account or send your warehouse a ready-made file, with tracking to your customer.Support inboxThe whole story on one screenRequests, chat hand-offs and email replies in one inbox, with every order and claim beside them.Step-by-step guidesFixes customers do at homeBuild step-by-step repair guides with your own photos and marked-up arrows.AnalyticsWhat's claimed most, and whySee which products, parts and reasons your claims keep pointing to.
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Docutize

Help center, warranty claims and support inbox for hardware brands, all under your name.

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© 2026 Docutize. All rights reserved.

About

You build the products. We help you look after the people who buy them.

Selling physical products means manuals, spare parts, warranties and a steady stream of “how do I…?” questions.

Docutize answers them from your own documents, handles the warranty claims, and keeps your team's replies in one place, all under your name. A small team gets to look after its customers the way a much bigger one would.

Docutize

Yes, covered until March 2027. Claim 1048 started for you.

Your registration

My hotend stopped heating. Is it covered?

Sunday

Why we built it

Most support tools are made for software companies: they deal in conversations, not serial numbers. Hardware support is different. It's about which product someone owns, when they bought it, which part failed and whether it's still covered.

Docutize starts there. Your documents, your products and orders, and your customers' registrations, claims and conversations live in one place. So the answer to “is this covered, and what do we send?” is on one screen, not in six tools.

And it all happens under your name. Your customers see your logo, your colour and your own address, get emails from you, and rate you when it's solved. Docutize stays in the background.

Case study

Docutize at work

A real brand and its real customers.

Makertech 3D

Birmingham, UK

Open-source, tool-changing 3D printers: the ProForge range.

A 3D printer comes with questions: setting it up, replacing parts, getting a print right and a warranty that has to be handled well when something goes wrong.

Since October 2026, Makertech 3D's customers have used its Docutize help center, under Makertech's own name.

  • Answers from its own documents

    Its build guide is in its Knowledge Base, so answers come from Makertech's own documents, with their sources.

  • Warranty claims

    Customers make warranty claims through the claim wizard on Makertech's own help center.

  • Customer support

    Makertech's team handles its customer support in Docutize.

Read the case studyVisit Makertech 3D's help center(opens in a new tab)

What you can count on

Your documents are the source of truth

Every AI answer comes from your manuals and guides, with its sources shown. Never from the open web or someone else's data.

You stay in charge

AI drafts and suggests. Your team decides what gets sent and what gets approved.

Your customers get straight answers

Fewer forms, clear statuses and an email at every step, so nobody has to chase a claim.

Your customers' data stays private

Each brand's data is walled off from every other one, kept to what's needed, and deletable when asked.

See it with your own manuals

Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.

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