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Integrations
Connect your store and its orders flow in on their own.
Bring your manuals, docs, videos and old help center with you, and send parts out with labels from your own Shippo account.
Every email goes out in your name.
Orders in, so registrations and claims are checked against what was actually bought.
Connect your store in a couple of clicks, read only. Your recent orders come in straight away and every new or changed order follows on its own, so products register themselves when a customer signs up and claims are checked against the order. Customer profiles show lifetime spend. Prefer files? Shopify's own order export imports as it is.
How registrations workSquarespace, Amazon or your own system: import any CSV and say which column holds what. A preview shows what will be saved before anything is, re-imports never duplicate, and unknown SKUs are listed so you can link them to products.
A store connection like Shopify's, with orders syncing on their own. Until then, their order exports import as CSV today.
Tell us you need itEverything the help center answers from and the guides it shows, brought in from where it already lives.
Add a repository's docs, one branch and the folders you choose. Every push re-indexes only the files that changed, and public repositories' files link back to GitHub from the answer.
How the help center answersPick Docs, Sheets, Slides, PDFs and Word files in Google's own picker. Docutize opens only the files you choose, and edits are picked up daily or whenever you press Sync now.
Share pages from your workspace and they sync in with their sub-pages and database rows, up to 1,000 pages. Edited pages are read again; pages you stop sharing are removed.
Pick videos from your channel and their captions become transcripts the help center can answer from, with a link to the minute in the video where the answer is.
Bring every article over from Zendesk Guide, Help Scout Docs, Intercom Articles, Gorgias or any public help center by its sitemap. Categories become folders, and running it again updates changed articles in place.
Move your guides off Dozuki: categories become collections, steps keep their photos, bullets and colours, PDFs come with them, links between guides still work, and their view counts carry over. On every plan.
See GuidesAdd any page from your site by its address, a support article, a spec page or release notes, and it's read into the Knowledge Base like a document, with a snapshot kept and refreshed when you ask.
Parts lists and bills of materials from Excel, indexed by part number and grouped by assembly. Product parts imported by CSV or paste, with a dry run first. Customers exported as CSV, with formulas defused.
Parts out the door, and every email in your name.
Connect your own Shippo account and buy labels straight from a claim, or up to 100 at once: the address and parts filled in, rates compared, customs forms made for international parcels, and the customer emailed the tracking link. Postage stays on your Shippo account.
See shippingBuild an export template from the courier's own sample CSV or Excel file, column by column, and send approved claims as one row per claim or per part. Tracking links are made for DHL and 17TRACK numbers, and any courier's link can be typed in.
See courier exportsEvery email a customer gets, from a sign-up confirmation to a parcel's tracking link, goes out in your branding. Your team gets its own: new tickets and claims, @mentions and assignments.
Two-factor login for your team with Google Authenticator, Microsoft Authenticator, 1Password or any app that speaks TOTP.
SecuritySomething else?
If your orders, docs or shipments live somewhere not listed here, say so. What brands run into first gets built first.
Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.