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Help centerAnswers from your own manualsCustomers get answers written only from your manuals, with the sources listed.Warranty claimsClaims that arrive ready to approveRegistrations, cover checks, photos and tracking, so you can say yes in one look.ShippingApproved claims, on their wayBuy labels on your own Shippo account or send your warehouse a ready-made file, with tracking to your customer.Support inboxThe whole story on one screenRequests, chat hand-offs and email replies in one inbox, with every order and claim beside them.Step-by-step guidesFixes customers do at homeBuild step-by-step repair guides with your own photos and marked-up arrows.AnalyticsWhat's claimed most, and whySee which products, parts and reasons your claims keep pointing to.
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Customer story

Makertech 3D

Open-source, tool-changing 3D printers: the ProForge range.

Birmingham, UK

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The questions that come with the product

A 3D printer comes with questions: setting it up, replacing parts, getting a print right and a warranty that has to be handled well when something goes wrong.

What runs on Docutize

Since October 2026, Makertech 3D's customers have used its Docutize help center, under Makertech's own name.

  • Answers from its own documents

    Its build guide is in its Knowledge Base, so answers come from Makertech's own documents, with their sources.

  • Warranty claims

    Customers make warranty claims through the claim wizard on Makertech's own help center.

  • Customer support

    Makertech's team handles its customer support in Docutize.

What Makertech 3D has, for your brand.

Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.

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