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You've already written the answers. They're in your manuals, guides and parts lists. Docutize puts them to work on a help center at your own address, in your brand's colours, where customers get answers written only from your documents, with the sources listed.
The M2 keeps the descale light flashing until a full descale cycle has finished. Run it to the end, then hold the steam button for 5 seconds to reset the counter.
Written by AI from Marlow Coffee's documents. Check anything important.
A closer look
What a customer sees when they ask in their own words.
The M2 keeps the descale light flashing until a full descale cycle has finished. Run it to the end, then hold the steam button for 5 seconds to reset the counter.
Written by AI from Marlow Coffee's documents. Check anything important.
Ask in plain words
No ticket, no form. The search understands meaning, so "descale light keeps flashing" finds the section about resetting it.
One answer, written from your documents
A short answer above the results, generated only from what you've uploaded. Nothing from the web, nothing from another brand.
The sources, listed and linked
Each answer shows the documents it came from, so the customer can read the page and your team can check it.
Labelled as AI, every time
A fixed line says it was written by AI from your documents, with your own note under it if you like.
The matching pages underneath
The ordinary results are always there too, and they're all a customer gets when the evidence is thin.
On Growth and Scale, a bubble on every page of the help center.
How can we help?
Photos and videos from the phone
A signed-in customer sends a photo or a short clip and the assistant sees it for that turn. Location and device data are stripped first.
The same grounding as search
Every reply comes from your documents and cites them. The assistant can't make something up to be helpful.
Talk to a person
When the confidence check fails, the assistant says so and offers your team. The whole chat, photos included, lands in your inbox.
Your help center around it
The bubble sits on every page, in your colours, and remembers the conversation while the customer browses.
Your Knowledge Base in the dashboard, as your team sees it.
Folders, Public or Internal
Public folders reach customers' search and answers. Internal ones are for your team's eyes and your team's AI only.
The files you already have
PDF, Word, Excel, Markdown and text, each indexed by meaning and by part number. Or sync them from Google Drive, Notion or GitHub.
Pages from your website, too
Add any page by its address and Docutize reads it in: a support article, a spec page, release notes. It keeps a snapshot and refreshes it when you ask.
Processing you can watch
Each document is read, split and indexed in the background, with a status your team can see and a Retry if anything stalls.
Drag and drop to add more
Upload up to twenty files at once onto a folder. Re-upload a manual and the new version takes over.
It's built not to. Answers come only from your documents, a confidence check stops it answering on thin evidence, and every answer lists its sources. It can still be wrong, so AI answers are labelled, and you choose how much AI your help center uses: search only, AI answers, or chat.
PDF, Word, Excel, Markdown and plain text, up to 25 MB each. You can also add any page from your website by its address, sync files from Google Drive, pages from Notion and docs from a GitHub repository, turn your YouTube videos into transcripts, and import every article from Zendesk Guide, Help Scout Docs, Intercom Articles, Gorgias or any public help center. Excel parts lists are indexed by part number.
No. Import it: Zendesk Guide, Help Scout Docs, Intercom Articles, Gorgias or any public help center by its sitemap. Its categories become folders and each article a document the AI answers from, and running the import again updates the articles that changed.
Yes. Mark a folder Internal and its documents never reach the public help center, public search or customers' AI answers. Your team still searches them and asks the AI about them.
Yes, on Growth and above. Point a name you own, such as support.yourbrand.com, at Docutize and your help center answers there, with the certificate handled for you; the yourbrand.docutize.io address keeps working and sends people on. Starter uses the docutize.io address.
The rest of Docutize
Every part reads from the same products, orders, documents and customers.
Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.