Product
Each part reads from the same products, orders, documents and customers, so every answer and every claim comes with the whole story, under your name.
Answers from your own manuals, at your own address
A branded help center that answers customers from your own manuals, guides and parts lists, with the sources listed, and says so when it can't.
Claims that arrive ready to approve
Warranty management and support software for hardware brands: products registered from your orders, a guided claim wizard with photos and video, cover checked per part, and your customer kept posted to resolved.
Approved claims, on their way
Buy shipping labels from a claim on your own Shippo account, or send your courier or warehouse the file they already take. Every parcel is recorded on the claim and your customer gets the tracking link.
Your team, with the whole story on one screen
One shared inbox for requests, AI chat hand-offs and customers' replies by email, beside their products, orders and claims, with AI drafts your team reads before sending.
Clear instructions for your customers, with your photos
Step-by-step guides on your help center, with your own photos marked up with arrows, measurements and labels, so customers fix it themselves.
What's claimed most, why, and how fast you decide
Claim analytics on every plan: what's claimed most, the reasons customers give, the parts they ask for and how quickly your team decides. Click a count, a bar or a row to see the claims behind it.
How it fits together
Each part adds to the same picture, and each part reads it.
Step 1
Manuals, guides and parts lists become the help center's answers and the inbox's drafts.
Step 2
A Shopify or CSV export registers products and tells warranty claims what's covered.
Step 3
On the help center, in chat, in the claim wizard or on a guide's step, always as themselves.
Step 4
From one inbox, with the customer's products, claims and parcels beside the conversation.
See it in 72 seconds. A question answered at 2am, a guide followed step by step, a claim from the question to the parcel, a reply drafted and sent, the courier export and what the claims are telling you.
Docutize opens to new brands soon. Join the waitlist and we'll email you when it does.
