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Step-by-step guides Clear instructions for your customers

Your team knows the fixes customers keep asking about better than anyone. Turn that know-how into guides on your help center, so customers fix it themselves instead of emailing to ask how.

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support.marlowcoffee.com/guides
MMarlow CoffeeHelp centerKnowledge BaseWarrantyMessages

Guides/M2 Espresso Machine/Replace the group head gasket

Replace the group head gasket

Swap a worn or leaking group head gasket for a new one.

Moderate 30 to 45 min 9 steps
Steps4 of 9

Step 4Press the new gasket into the group head

58 mmLip down
  • Check the new gasket is 58 mm across, then seat it flat with the lip facing down.
  • Press it in evenly with the portafilter basket, turning a quarter turn.
  • The group head is hot: let the machine cool for 30 minutes first.
  • A spare gasket and the removal tool come in the M2's accessory box.
3 comments

A closer look

Step-by-step guides, feature by feature

A step, as a customer reads it

Each step with bitesize info and up to 3 annotated images.

support.marlowcoffee.com/guides
MMarlow CoffeeHelp centerKnowledge BaseWarrantyMessages

Guides/M2 Espresso Machine/Replace the group head gasket

Replace the group head gasket

Swap a worn or leaking group head gasket for a new one.

Moderate 30 to 45 min 9 steps
Steps4 of 9

Step 4Press the new gasket into the group head

58 mmLip down
  • Check the new gasket is 58 mm across, then seat it flat with the lip facing down.
  • Press it in evenly with the portafilter basket, turning a quarter turn.
  • The group head is hot: let the machine cool for 30 minutes first.
  • A spare gasket and the removal tool come in the M2's accessory box.
3 comments

  1. What you're in for, up front

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  2. Your photo, marked up

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  4. Customers can ask questions under any step

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Where the guide is written

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Replace the group head gasketUnpublished changesPreviewPublish guide
1Power off and cool down
2Remove the drip tray
3Unscrew the shower screen
4Press the new gasket into the group head
5Refit the shower screen
6Refit the drip tray
Add step
Step 4 · Press the new gasket into the group head
58 mmLip down

Check the new gasket is 58 mm across, then seat it flat.

Press it in evenly with the portafilter basket, lip down.

⚠ Caution: the group head is hot. Let it cool first.

i Note: a spare gasket comes in the accessory box.

Saved 2 min agoSave step ⌘S

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Edit photoStep 4 · IMG_2041.heic · straightened, cropped 4:3 CancelApply
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ArrowMeasureCircleBoxText
58 mmLip down
-10°10°-2.5°
Hold \ to compare with the originalShapes stay on the same part of the photo whatever the crop or angle

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support.marlowcoffee.com/guides/m2-espresso-machine
MMarlow CoffeeHelp centerKnowledge BaseWarrantyMessages

Collection

M2 Espresso Machine: repairs and upgrades

12 guides · 20 min to 2 h · updated this week

Public
Search this collection: titles, tools, steps

Replace the group head gasket

30 to 45 min

Clean the steam wand

10 min

Replace the pump

1 h

Descale the M2

20 min

3 open questions on steps, answered by the Marlow Coffee team

  1. A cover and a summary

    The collection's image, guide count and time, and whether it's Public, Unlisted or Team only.

  2. Search inside the collection

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  4. Open questions, counted

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Questions about step-by-step guides

Do customers need an account to read a guide?

No. Public guides are open to everyone, and Unlisted ones to anyone with the link. Commenting on a step needs a customer account, so every question has a name on it.

Can I use video?

Not yet. Guides are built from photos and text, with up to three images a step. Video is on the roadmap.

What happens to a guide while I'm editing it?

Customers keep seeing the last published copy. Your edits are private until you publish again, and you can preview them as customers would see them first.

We're on Dozuki. Can we move our guides?

Yes, on every plan. Import from Dozuki reads your site, public guides or private ones with your API token, which is used for the import and never stored, and shows a preview first. Categories become collections, steps keep their photos, bullets and colours, PDFs come along, links between guides point at their new pages, and each guide's view count carries over. Guides arrive as drafts, or published if you choose.

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